Everything You Need to Know
FAQ
Who is behind Alder and Sage Co.?
We’re a small, family-run brand with a background in civil service, logistics, and procurement. Years of experience taught us how to do more with less and that same approach shapes every kit we create.
Why don’t you post videos or founder reels?
We believe in letting our products speak for themselves. Our focus is purposeful, functional design, not trends, gimmicks, or personal visibility.
Where are your kits made?
Every kit is assembled in the U.S. with components sourced from trusted domestic and international vendors. Each item is vetted for durability, quality, and everyday performance.
Do you offer custom or branded kits?
Not yet, but customizable options for corporate gifts, event bundles, and personal branding are in the works. Join our email list for early updates.
How long will my order take to ship?
Orders ship within 2–3 business days. Most U.S. deliveries arrive within 3–7 business days, depending on location.
Do you accept returns or exchanges?
Yes. If your kit arrives damaged please contact us within 14 days of delivery for a replacement, exchange, or refund.
Returns should be shipped to
Alder & Sage Co.
3201 Macon Rd. Ste 139 Box 70
Columbus, GA 31906
How can I contact you?
Email support@alderandsageco.com. We aim to reply within one business day.
For Inquiries regarding an order orders@alderandsageco.com
Where can I follow you for updates?
Join our email list for launches, early access, and exclusive offers.
Follow us on Instagram for product tips, behind-the-scenes peeks, and more quiet confidence.